Success

Keep performing with our support

Start your support

the challenge

OPTIMIZE YOUR ZENDESK WITH OUR SUPPORT

Optimize the handling of the solution and the increase in skills of your employees as soon as your project goes into production alongside our Customer Success Specialists

Adapt and scale your tools and solution settings to better accommodate your business workloads and innovations.

Rely on our team of certified experts to challenge and improve your customer service on a daily basis.

Ensure the success of your customer relationship project

Start your support

Your Success support in 3 packs

ESSENTIAL Pack
PREMIER Pack
PLUS pack

For a start-up boost and a successful start for all teams.

12 months including:

Support via tickets from 9 a.m. to 6 p.m. Monday to Friday

48 hour response time

12h to consume over the period

4 Success Meeting over the period

To concentrate energies and take the time to run in all the parameters, in a logic of test and learn. Our Customer Success Specialists optimize the latest settings, assist and secure your teams in the first months.

12 months including:

Support via tickets from 9 a.m. to 6 p.m. Monday to Friday

24h response time

42h to consume over the period

2 success Meeting over the period

With the idea of securing your project as much as possible and having regular and expert support for your business, the PLUS pack provides you with a long-term solution to manage all issues and deploy the most efficient Zendesk solution possible.

12 months including:

Support via tickets from 9 a.m. to 6 p.m. Monday to Friday

12h response time

84h to consume over the period

4 success meeting over the period